Refund policy
Thank you for shopping with Dandelion Roots. We're committed to making sure every homeschool family has a positive experience with us.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. The following items are non-returnable:
- Opened seed packets (Vegetable, Fruit, and Flower Seeds)
- Eggs, live animals, and other live or perishable goods (including but not limited to poultry, bees, and aquatic life)
- Downloadable or printable products
- Items marked as final sale
How to Request a Return To initiate a return, please contact us at support@dandelionrootsshop.com with your order number and reason for return. Because we work with multiple suppliers, return instructions may vary by item — we'll provide specific guidance once your request is reviewed.
Cancellations Orders may be cancelled within 24 hours of placement by contacting us at support@dandelionrootsshop.com with your order number. After 24 hours, your order may have already been submitted to our supplier and fulfillment may have begun, in which case we are unable to cancel the order. If the order cannot be cancelled, you are welcome to initiate a return once the item is delivered, provided it meets our return eligibility requirements above.
Return Shipping Costs For returns due to buyer preference (wrong size, changed mind, etc.), the customer is responsible for return shipping costs. If the return is due to a defective, damaged, or incorrect item, we will cover return shipping. Please contact us at support@dandelionrootsshop.com before sending any item back so we can provide the correct return instructions for that supplier.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@dandelionrootsshop.com.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We'll make it right.
Questions? Reach us at support@dandelionrootsshop.com — we're happy to help.